Senior Payment Process Analyst (m/f/d)

About Redcare Pharmacy:

As Europe’s No.1 e-pharmacy, Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values, join us and begin your #Redcareer today.

About the role:
As a Senior Payment Process Analyst, you’ll be part of the finance team that directly support our e-commerce business, making sure customer transactions flow smoothly and securely. From managing PSP integrations to ensuring accurate bank reconciliations, your work keeps our financial engine running. You’ll be both hands-on in the day-to-day execution and a go-to expert for all things related to digital payments.

About your tasks:

• Oversee and execute e-payment processes, including PSP integrations, direct debits, refunds, and chargebacks
• Manage bank imports, journal postings, and reconciliations to ensure accurate accounting of transactions
• Act as the key contact for PSPs and internal teams, resolving issues and improving payment processes
• Collaborate with tech, accounting, and operations teams to optimize and scale payment workflows
• Monitor and report on KPIs and transaction performance to ensure transparency and efficiency

About you:

• 5+ years of experience in payment operations, ideally in an e-commerce or digital finance setting
• Knowledge of Payment Service Providers (PSPs) and online transaction processing
• You’re tech-savvy, comfortable working with ERP and financial systems
• You care about getting things right, solving problems, and working across departments
• Fluent in English; German is a plus

About your benefits:

To best support you with your individual needs—whether it's leading a healthy life, having enough time for yourself, or developing your skills—we offer a wide range of location-specific benefits:

• Travel Allowance: Not all employees live close to our office. Therefore, we support your daily commute with a travel allowance of 23 Cents / Kilometer. This compensation is in addition to your salary.
• Vacation: We offer 28 vacation days and an annual vacation bonus (8% of your annual gross salary) in addition to your salary.
• Company Pension Plan: Your future is important to us, which is why we offer you an excellent and contribution-free company pension plan.
• Employee Discounts: Several times a year, we offer discounted employee sales directly on-site, as well as a 10% discount on our online selection.
• Development: Grow! We support and promote your personal development through various internal and external training programs.
• Redcare Events: We foster team building through creative team events and celebrate our successes together at regularly held parties.
• Sports: We have our own fitness room that you can use during your break or before/after work. Additionally, during your breaks, you can enjoy the cozy relaxation room, table tennis, or foosball.
• Mental Health: Get quick and professional help from Likeminded psychologists if you feel overwhelmed in your personal or professional life. Anonymous and free of charge.

#yourcareer