Successful opening of the distribution center in Milan

SHOP APOTHEKE EUROPE looks back on the successful opening of its new distribution centre in Milan, Italy. As officially announced earlier this year, 100% of all orders from customers in Italy are being processed via the new Italian distribution centre as of August 1, 2022. In order to ensure the best possible service for customers, the company is now also co-operating with the Italian postal service, Poste Italiane, in addition to its previous shipping partner BRT Bartolini.

On September 16, the Milan distribution centre was inaugurated - on site, the management of SHOP APOTHEKE EUROPE reflected on the successful last months. CEO Stefan Feltens comments: “We are very happy about the opening of our new location. The Italian market holds a lot of potential for us in the future, so it was a valuable strategic step to offer our customers an even better and faster service locally.”

Massimiliano Grigolini, Director Country Management Italy, adds: “The new distribution centre is the key to fast delivery in Italy. From Milan, we can operate even more effectively and will be able to offer same-day deliveries in the future. Additionally, we can proudly state that the overall time schedule up to the opening has been met. Personally, I am very satisfied regarding the work and commitment of everyone involved in this extremely important project for SHOP APOTHEKE EUROPE! A big praise goes to my competent team.”

The new Milan site is already showing results, reducing CO2 emissions and, as expected, supporting SHOP APOTHEKE EUROPE’s fast-growing Italian operations – the Net Promoter Score (NPS), a key figure that provides information about the satisfaction of a company’s customers, for the Italian web shop is currently 82, which is 10 points higher in comparison to the previous month.