Posted 30+ Days Ago
Tech, Product, IT & Data
Berlin
Remote possible
Part-time
About Redcare Pharmacy:
As Europe’s No.1 e-pharmacy, Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to our vision: "Until every human has their health." If you’re seeking a career that offers purpose and aligns with your values, join us and start your #Redcareer today.
About the role:
Are you passionate about mobile apps and customer experience? As a Working Student in App Product Development, you will be an essential part of our App Area, contributing to the continuous growth and improvement of our iOS and Android applications. This role is an excellent opportunity to gain hands-on experience in app product development while working closely with experienced Product Owners and developers. If you're eager to analyze customer feedback, improve app quality, and grow into a Junior Product Owner role, this is your chance!
About your tasks:
- Monitor and analyze app reviews on the App Store and Play Store, tracking major competitor feedback and creating insightful reports.
- Respond to customer comments, ensuring a high level of engagement and satisfaction.
- Gather and categorize complaints and bug reports, supporting the definition of tickets for the development team.
- Manage bug complaints via Jira, writing clear and structured tickets for developers.
- Support app translations and content updates across multiple languages using Lokalize.
- If suitable, assist Product Owners with additional product-related tasks.
About you:
- Currently pursuing a Bachelor’s degree in Computer Science, IT, or a business-related field (e.g., Economics, Wirtschaftsigenieur).
- Fluent in English and German (native) – you will be the face to the customer, handling reviews and feedback.
- Strong analytical mindset, with the ability to derive insights, categorize issues, and identify patterns.
- Excellent communication and writing skills, both for external customers and internal team collaboration.
- Attention to detail and an interest in mobile apps, customer experience, and product development.
About your benefits:
- Welcome days – We want you to feel at home with us from the very first day.
- Remote workspace setup – We provide a €500 grant to help you set up your home office.
- Personal development – Grow with us! We support and encourage your individual learning through various training programs.
- Redcare events – Join creative team-building events and celebrations to connect with colleagues.
- Mental health support – Access professional help through Likeminded, anonymous and free of charge.
Ready to shape the future of app experiences? Join us and start your #Redcareer today! 🚀
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