Our HOLISTIC approach

Because we care.

Through our core business as a pharmacy we create positive social impact for people and our society: Redcare is dedicated to improving access to the right medication and digital pharmaceutical services, enabling people to take care of their health in the best way possible.

We believe that true health goes beyond medical products and pharmaceutical services. It also includes the wellbeing of the planet for a sustainable future.

We have defined clear goals, guidelines and responsibilities for the sustainability topics most relevant to our business model to further develop and expand our existing sustainability performance.

governance

How we drive sustainability.

We view sustainability as a way to safeguard the future. That is why sustainable action is part of Redcare Pharmacy's corporate strategy.

Highest priority.
Overall responsibility for sustainability lies with the CEO of Redcare Pharmacy to whom the Sustainability department reports directly. Part of the Managing Board’s long-term financial compensation is the sustainability performance in the form of a climate-related KPI.

Joint commitment and combined expertise.
Established in 2025, the Sustainability Steering Committee supports and drives Redcare's overall sustainability strategy, reviewing and evaluating Redcare's progress in executing it.

Our Supervisory Board advises on the development and implementation of the strategy and also monitors it.

TRANSPARENCY

Strategic alignment with global standards.

Our sustainability strategy focuses on the most important sustainability topics for Redcare, aligning with the concept of double materiality and the requirements of the Corporate Sustainability Reporting Directive (CSRD). This makes our sustainability efforts both measurable and internationally comparable.

Since we started reporting in accordance with the European Sustainability Reporting Standards (ESRS) in 2024, we have been emphasizing our commitment to maximizing the positive impact of our business activities along the entire value chain while minimizing negative environmental impacts as much as possible.

PROACTIVITY

Integrated reporting at a higher level.

Since 2024, we have been reporting in accordance with the newly-introduced ESRS.

This move has raised our sustainability commitment to a new level.

The reporting was preceded by an extensive, multi-stage process to identify the impacts, risks and opportunities (IROs) of our business activities, which took into account the entire value chain, including upstream and downstream activities.

This much more detailed approach has already proven its worth in the identification and implementation of our sustainability measures.

Our value chain.

Upstream activities.

Manufacturing by our suppliers and raw materials.

Inbound logistics.

Redcare operations.

B2C-Healthcare.

Online retail, enhanced pharmacy solutions, own brands.

B2B-Healthcare.

Marketplace, retail media, wholesale.

Downstream activities.

Service and product use by our customers and end-of-life.

Local partner pharmacies.

Outbound logistics.

OUR SUSTAINABILITY STRATEGY

Three pillars, one responsibility.

Our sustainability strategy is based on three pillars: Patient Care, Employee Care and Planetary Care. This is how we can ensure business growth while maintaining social and environmental responsibility.

Patient Care.

Providing healthcare for everyone.

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Employee Care.

Starting everything with people.

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Planetary Care.

Healthy life on a healthy planet.

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Each of these pillars consists of core topics that are most important for Redcare, serving as our strategic compass and defining our goals and measures with clear focus.

Together, they express our single purpose: creating long-term value for all stakeholders.

ONGOING IMPROVEMENTs

Performance highlights.

We are continuously enhancing our sustainability performance and achieved relevant targets in 2025.

Planetary Care

80%

Reduction of Scope 1&2 (market-based) emissions compared to 2020.

96%

Share of reused or recycled materials used for shipping.

89%

Renewable energy use across all locations.

80%

Reduction of Scope 1&2 (market-based) emissions compared to 2020.

96%

Share of reused or recycled materials used for shipping.

89%

Renewable energy use across all locations.

Patient Care

14.2 M

Number of active customers.

100%

Of our marketing team trained in line with our Responsible Marketing Policy.

ISO

ISO 27701 certification achieved.

14.2 M

Number of active customers.

100%

Of our marketing team trained in line with our Responsible Marketing Policy.

ISO

ISO 27701 certification achieved.

Employee Care

7

Events focusing on physical health offered to employees at different locations.

212

Employees used the mental health online platform for counseling.

134

Employees took part in webinars about good practices for mental health.

7

Events focusing on physical health offered to employees at different locations.

212

Employees used the mental health online platform for counseling.

134

Employees took part in webinars about good practices for mental health.

Want to learn more?

You can find more details in our latest Annual Report.

Download

RECOGNITION

Recognized ESG performance.

In Sustainalytic’s ESG rating, Redcare Pharmacy was classified as ‘low risk’ in the "Consumer Staples Distribution & Retail" category.

Our strong sustainability profile and the effectiveness of our strategy have been confirmed by MSCI ESG Ratings, who have awarded us an AAA rating (rating as of 11 March 2025).

Want to know more?

Get in touch and send us an email.
Do you have any feedback or questions?
We are happy to hear from you.

Oscar Hiscock

Associate Director, Sustainable Development

sustainable.development@redcare-pharmacy.com